Account

Privacy Policy

Last Updated: 11/06/26

1. Introduction

Welcome to With In Control (“we”, “us”, “our”).

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our services.

2. Who We Are

Data Controller:

With In Control – From Ruin
Email: info@from-ruin.com

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Billing and delivery information
  • Information submitted through contact forms
  • Information provided when placing an order

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring website information
  • Website usage information
  • Cookie and analytics data

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Provide requested services
  • Process orders and payments
  • Deliver products and services
  • Manage customer accounts
  • Improve website functionality and performance
  • Monitor website security
  • Comply with legal obligations
  • Maintain business records

5. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

  • Consent
  • Contract performance
  • Legal obligation
  • Legitimate interests

6. Google Analytics

With your consent, we use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information including:

  • IP address
  • Device information
  • Browser information
  • Website activity
  • Session data

This information helps us improve our website and services.

You can learn more about Google’s privacy practices at:

https://policies.google.com/privacy

7. Google Fonts

Our website uses Google Fonts which may require your browser to connect to Google’s servers when loading pages.

As a result, Google may receive technical information including your IP address.

8. WooCommerce and Order Processing

If you purchase products or services through our website, we collect information necessary to:

  • Process payments
  • Fulfil orders
  • Provide customer support
  • Maintain transaction records

Order information may include:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order history

We retain order records for accounting, tax and legal purposes.

9. Email Communications

If you contact us or place an order, we may send emails relating to:

  • Enquiries
  • Customer service
  • Order confirmations
  • Order updates
  • Legal notices

We will only send marketing communications where permitted by law or where you have consented to receive them.

10. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission can be guaranteed to be completely secure.

11. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary, including:

  • Website hosting providers
  • Payment processors
  • Email service providers
  • Analytics providers
  • Professional advisers
  • Regulatory authorities where legally required

12. International Transfers

Some third-party providers may process information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

13. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.

14. Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

To exercise any of these rights, please contact us.

15. Complaints

If you are unhappy with how we handle your personal information, you may complain to the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk

16. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised “Last Updated” date.

17. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

With In Control – From Ruin
Email: info@from-ruin.com